FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Find answers to common questions about our products, sizing, orders, shipping, returns, and payments. If you can't find the information you need, our team is always happy to assist.
Products & Sizing
Each product includes a detailed size guide to help you find the best fit. We recommend checking the measurements provided before placing your order.
Our garments are designed with a tailored fit. As sizing can vary between styles, we recommend referring to the individual product's size guide.
If you are between sizes, we recommend reviewing the garment measurements and choosing the size that best matches your measurements. Our customer service team can also assist you.
Care instructions vary by fabric and garment. Please follow the care label included with your purchase to maintain the quality and appearance of your clothing.
Orders
Add items to your cart, proceed to checkout, and complete your shipping and payment details. You will receive an order confirmation with your order number once placed.
Contact us as soon as possible after placing your order. Once an order has shipped, we are unable to make changes.
Sign in to your account and visit My Orders to see the current status of every order you have placed.
Shipping & Delivery
Yes — all orders over CA$500 ship free within Canada. Orders under that amount are shipped for a flat CA$25 rate.
Most orders arrive within 2 to 4 business days via Express Courier once shipped.
We currently ship within Canada. International shipping is coming soon.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, provided items are unworn and in original condition.
Contact our team through the Contact Us page with your order number and we will guide you through the process.
Payments
We accept Cash on Delivery, Bank Transfer, and major credit/debit cards at checkout.
Yes, all checkout traffic is encrypted and we never store full card numbers on our servers.
Size
Size fit